Resolving a case

Resolving a case

1. Click Resolve in the Select an Action section. The Comment section expands as shown below.

2. Enter an appropriate comment.

3. Click Submit. The Case is updated with the comment and is now in resolved status.

    • If the case was resolved by the assignee, an automatic email is sent to the creator.

    • If the case was resolved by the creator, an automatic email is sent to the assignee.

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