Commenting on a case

Commenting on a case

1. Click Comment in the Select an Action section. The Comment section expands.

2. Enter an appropriate comment.

3. Click Submit. The case is updated with the comment.

    • If the creator has added the comment, an automatic email is sent to the assignee informing them that the case has been updated with a comment.

    • If the assignee has added the comment an automatic email is sent to the creator informing them that the case has been updated with a comment.

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